I wanted to report very fine customer service on the part of Kiwi Props in New Zealand.
Without warning one day in late June my 2 1/2 year old Kiwi feathering prop refused to go into reverse. In fact, when you put the boat into reverse the engine stopped immediately. The boat had just been hauled and the prop greased and painted. A local diver confirmed that there was nothing hanging on it and the prop and blades were moving freely. There was also nothing wrong with the transmission.
When I reported the symptoms by e-mail to John Blundell at Kiwi Props, he immediately replied that there had been an internal bearing binding problem with a couple of dozen props in the range of my serial number (#6081) and he offered to replace the prop at no cost. A week later I had a new prop by courier which was easily fitted and works perfectly. I sent the original back to New Zealand by surface mail.
I consider this to be service above and beyond. Since a fair number of 34 owners have bought Kiwi props I thought this story might be of interest.
Without warning one day in late June my 2 1/2 year old Kiwi feathering prop refused to go into reverse. In fact, when you put the boat into reverse the engine stopped immediately. The boat had just been hauled and the prop greased and painted. A local diver confirmed that there was nothing hanging on it and the prop and blades were moving freely. There was also nothing wrong with the transmission.
When I reported the symptoms by e-mail to John Blundell at Kiwi Props, he immediately replied that there had been an internal bearing binding problem with a couple of dozen props in the range of my serial number (#6081) and he offered to replace the prop at no cost. A week later I had a new prop by courier which was easily fitted and works perfectly. I sent the original back to New Zealand by surface mail.
I consider this to be service above and beyond. Since a fair number of 34 owners have bought Kiwi props I thought this story might be of interest.