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« on: June 07, 2007, 09:02:31 PM »
I agree, the service isn't up to par. On the other hand, I've got great pricing on some parts like lifelines & spreaders. Every time I try to deal with them on the phone it's a little frustrating. Then I remind myself I'm calling a boat manufacturer to get a part for my 20 year old boat. I have a $5,000 stove in my kitchen from a company with a slick website that has never once answered a request. Manufactures usually just aren't in the parts business.
I also wonder how easy it is for someone with a 20 year old Hunter or McGregor to get anything from the factory?
Sure, they are technophobes that can't read emails, and sometime phone conversations are a bit odd. But hey, it took one call and 48 hours to get a perfect set of new spreaders.