Gonna keep a long story short. Had a problem with the water line to my PYI dripless which caused water egress into the boat. When I contacted PYI, they sent, free, replacement parts. When I emailed and said I would be at the Annapolis Sailboat Show, they hooked me up with their folks onsite at the show to get the parts earlier...free...now that is service...and me boat is now ready to go back out.