I called and sent in my rigid boom vang after finding it mysteriouly extended out all the way and the smaller of the tubes bent in half. The boat had been in storage and still can't figure out how that happened. Anyway, sent in the unit and for $50 plus shipping they not only replaced the smaller tube, but I think maybe replaced the whole thing and reversed the pulleys so that it connects correctly. (The PO had the larger tube attached to the mast and the smaller tube to the boom.) Now that's customer service to brag about! :clap
Randy, Garhauer recently was very helpful by email and telephone when I was hunting down one of their older model mast collar blocks, so I second your praise for their customer service.
As I alluded to in another post, how do these guys make money? :donno: Great products and VERY reasonable prices. :thumb: Outstanding service after the sale (I gotta think they're way overstaffed). :clap But how do they do it???
I suspect they have two people out of 100 making over $100k (Bill, the owner, being one of them), and I think everyone who works there really cares about Bill and the reputation of the company. It's not that hard if everyone cares, but that rarely happens in a corporate atmosphere.
Quote from: Ted Pounds on May 20, 2008, 07:00:59 PM
As I alluded to in another post, how do these guys make money? :donno: Great products and VERY reasonable prices. :thumb: Outstanding service after the sale (I gotta think they're way overstaffed). :clap But how do they do it???
It's all just a trick. They think if they do these things, the good service and what not, that we'll all say good things about them and then more people will buy their products :D
I see. So even if they lose money on each sale they make it up with the high volume... :rolling :rolling
I went by the shop several times when I lived in SoCal. The whole family works there father, sons, daughters(in-laws), etc... Easily to get people who care when they are family. Everyone was always nice and very helpful. It was great to see a family business doing well. :thumb:
Cheers